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The U.S. Mission in Ouagadougou is seeking eligible and qualified applicants for the position of Public Engagement Assistant

Publié le jeudi 16 novembre 2023 à 08h30min

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The U.S. Mission in Ouagadougou is seeking eligible and qualified applicants for the position of Public Engagement Assistant

The U.S. Mission in Ouagadougou, Burkina Faso is seeking eligible and qualified applicants for the position of Public Engagement Assistant (American Center Director/English Language Coordinator (AMCD/Eng Lang Coord)) in the Public Diplomacy Office.

Opening Date : November 10, 2023
Closing Date : November 24, 2023
Open to : All Interested Applicants/All Sources
Work Schedule : Full-Time (40 hours/week)
SALARY : *Ordinarily Resident (OR) : CFA 17,000,342 p.a. (Starting Salary)
(Position Grade : FSN-09)



The American Center Director/English Language Coordinator (AMCD/Eng Lang) develops and maintains ties with the Emerging Voices (EV) sector in Burkina Faso to support foreign policy goals and coordinates Mission PD English language outreach to EV audiences, reaching youth minorities, and those who influence them through English teaching and learning programs. Is responsible for the day-to-day oversight, management, and operations of the Mission’s USG-owned and operated American Center. Develops Center-specific activities and programs to attract EV audiences at the Center and for Partner American Center audiences throughout the country ; collaborates with non-Center Public Diplomacy (PD) staff on a range of other PD activities and projects to broaden the Center’s EV activities and programs.

Conceives, develops, and implements both in-person and virtual English language teaching and learning projects and activities, and organizes teacher training and professional development opportunities for English teachers. This position has a large degree of autonomy as Director of a public access facility that is open during hours when the Embassy may be closed, must maintain a dynamic schedule of simultaneous activities and projects of interest to the public. Works under the direct supervision of the Emerging Voices (EV) Specialist (or PAO-designee) and supervises up to four (4) interns including ensuring management and development activities. Receives work guidance from the Regional English Language Officer (RELO), who is located in another country.


1. EDUCATION : University degree in Communications, English, Education, International Affairs, American Studies or local equivalent is required.

2. EXPERIENCE : Four (4) years of experience in an international, academic, government, or cultural institution is required with experience in communications, marketing or public relations.

3. LANGUAGE : English : Fluent Speaking/Reading/Writing is required. French : Good working knowledge Speaking/Reading/Writing is required. This may be tested.


Analytic skills : Must have strong analytic skills and the ability to conceptualize how best to use PD programs and projects to move Burkinabe attitudes in positive ways. Must be able to advise senior PD /Mission leaders of opportunities to promote Mission objectives through English teaching and learning ; identify, analyze, predict and continually assess EV audience attitudes ; evaluate the impact of projects and modify approaches for greatest outcomes. Must be able to perceive the emergence of new influencers and adjust operations and programming accordingly.

Communication Interpersonal skills : Must have excellent customer relations, interpersonal cross-cultural communication skills, and be able to identify and engage key figures critical to shaping local public opinion. Must have excellent written and oral communication skills, including public speaking, interviewing for evaluation purposes, writing reports and contributing materials for publication in both English and French. Must be able to tailor communications to fit formal and informal situations and different ethnic, religious and linguistic cultures, and, as necessary, through multimedia channels. Must be able to brief U.S. officers and visitors on a variety of issues and interpret between English and French for public programs.

Management skills : Strong management skills are required, including the ability to develop and oversee project budgets and to organize, run, and present professional and cultural projects such as workshops, seminars, digital and in-person conferences, panel discussions, lectures and camps. Must be able to negotiate agreements with partner institutions and manage their fulfillment.

Technical Skills : Good keyboarding and data entry skills and excellent familiarity with electronic discovery tools, in particular the Internet, and standard information retrieval practices and procedures are required. Thorough knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design and photo editing software, and PD-specific software, databases, and reporting tools is required. Full understanding of PD-specific funding authorities and their planning and reporting tools is required. Detailed knowledge of and ability to use social media and mobile platforms, photo and video sharing sites, podcast creation, and basic photo and video skills are all required. Must have good numerical skills to be able to develop and manage project and grant budgets ; must be able to develop descriptive statistical analysis of target audience segments and impact of American Space and English language activities and initiatives. This may be tested.

Availability : Must be available to travel throughout Burkina Faso.

5. JOB KNOWLEDGE : Detailed knowledge of U.S. foreign policy objectives and interests in Burkina Faso, especially the EV sector ; understanding of U.S. historical, political, economic, social and cultural forces that shape U.S. foreign policy ; comprehensive knowledge of the attitudes and preferences of the EV audience sector(s) ; detailed knowledge of the U.S. higher education system is required ; understanding of regional, ethnic, socioeconomic, cultural and linguistic factors and the influence of religious, cultural and educational institutions in shaping EV perceptions of the U.S. are all required. Must have knowledge of the latest trends in teaching English as a foreign language. Must have general knowledge of project management, including defining project objectives, outcomes, and assessment methods. Detailed knowledge of Burkinabe secondary and tertiary academic institutions, standards of instruction and English language curricula is required.

Knowledge of marketing techniques, market analysis and analytics, and customer service standards in the U.S. and Burkina Faso ; knowledge of trends in experiential learning and audience engagement ; understanding of the communications/information environments in Burkina Faso and international environment.

HOW TO APPLY : Applicants must complete the following application process to be considered :
• Create an account on the Electronic Recruitment Application (ERA) Website at https://erajobs.state.gov/dos-era/bfa/vacancysearch/searchVacancies.hms
• Choose Announcement Number : Ouaga-2023-041, Public Engagement Assistant (American Center Director/English Language Coordinator (AMCD/Eng Lang Coord)) and complete the online application.
• Upload any additional documentation that supports or addresses the requirements listed above (e.g. c degrees, work attestations/certificates, wok permits & SF 50 if applicable) into the Electronic Recruitment Application system.

For more information on how to apply visit the Mission internet site https://bf.usembassy.gov/jobs/

Required Documents :
Please provide the required documentation listed below with your application :

All Applicants :
• Residency and/or Work Permit (If applicable)
• University degree in Communications, English, Education, International Affairs, American Studies or local equivalent is required.
• Work Attestations/Certificates
• Other documents
Eligible Family Member Applicants :
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

What to Expect Next : Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via telephone calls and email.
FOR FURTHER INFORMATION : Contact the Human Resources Office at 25 49 53 00

Note :
• All Application must be made in English.
• Only shortlisted applicants will be contacted.

EQUAL EMPLOYMENT OPPORTUNITY : The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

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