Opening Date : September 06, 2019
Closing Date : September 20, 2019
Open to : All interested candidates/ All Sources
Work Schedule : Full-time (40 hours/week)
SALARY : *Ordinarily Resident (OR) : CFA 7,015,913 p.a. (Starting Salary)
(Position Grade : FSN-05)

ALL ORDINARILY RESIDENT (OR) APPLICANTS (See Appendix for definition) MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION.

BASIC FUNCTION OF POSITION :

Help Desk Computer Clerk assists the Senior Help Desk Computer Clerk attending to the needs of approximately 300 users at Embassy Ouagadougou. The incumbent receives direct supervision from the Senior Help Desk Computer Clerk and indirect supervision from the Computer Management Specialist (CMS). The incumbent provides Information Technology (IT) support and mobile device support on the Service Desk and backs up the telephone operators conducting switchboard operations. The incumbent assists maintain inventory records, issuance of mobile devices, cell phone cards, laptops and satellite phones.

QUALIFICATIONS REQUIRED :

1. EDUCATION : Two years of University studies is required.
2. EXPERIENCE : 1 year of experience in an IT customer support/service position is required.
3. LANGUAGE : Level III (Good Working Knowledge) reading/writing/speaking of English is required. Level III (Good Working Knowledge) speaking of French is required. These may be tested.

4. SKILLS AND ABILITIES : Interpersonal : ability to present a friendly, helpful, patient and caring impression to customers. Speaking and written communication : explaining policy or limitations on resources and communicate customer issues and expectations in detail and accurately. Conflict management : ability to be firm but tactful when explaining policy or limitations on resources. Requires the ability to conceptualize systems logically and troubleshoot moderately difficult issues. These may be tested.

5. JOB KNOWLEDGE : Good knowledge of computer hardware and software, mobile computing, computer systems, and LAN networks. The job holder must be familiar with all Department of State rules and regulations concerning the security and procedures involved in computer operations. He/she must develop a good understanding of how all the mission sections interact with each other and with outside agencies.

HOW TO APPLY : Applicants must complete the following application process to be considered :
• Create an account on the Electronic Recruitment Application (ERA) Website at https://erajobs.state.gov/dos-era/bfa/vacancysearch/searchVacancies.hms
• Choose Announcement Number Ouaga-2019-40 RA1 Computer Help Desk Clerk and complete the online application.

• Upload any additional documentation that supports or addresses the requirements listed above (e.g. cover letter, degrees certificates, wok permits & SF 50 if applicable) into the Electronic Recruitment Application system.
Required Documents : Please provide the required documentation listed below with your application :

• Residency and/or Work Permit (If applicable)
• Degree/02 years University studies Certificate
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)
• Copy of work attestation/certificates

What to Expect Next : Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via telephone calls and email.
FOR FURTHER INFORMATION : The complete position description listing all of the duties and responsibilities may be obtained by contacting the Human Resources Office at HROouaga@state.gov

Note :

 All applications received after the deadline will not be considered.
 All applications must be for an open/advertised position.
 Only shortlisted applicants will be contacted.

EQUAL EMPLOYMENT OPPORTUNITY : The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.