U.S. EMBASSY OUAGADOUGOU

VACANCY ANNOUNCEMENT # Ouaga-2024-016

WORK CONTROL CLERK
The U.S. Mission in Ouagadougou, Burkina Faso is seeking eligible and qualified applicants for the position of Work Control Clerk in the Facilities Management Section.

Opening Date : July 29, 2024
Closing Date : August 13, 2024
Open to : All Interested Applicants/ All Sources
Work Schedule : Full-time (40 hours/week)
SALARY : *Ordinarily Resident (OR) : CFA 9,559,368
p. a. (Starting Salary)
(Position Grade : FSN-06)

ALL ORDINARILY RESIDENT (OR) APPLICANTS (See Appendix for definition) MUST HAVE THE REQUIRED WORK AND/OR RESIDENCY PERMITS TO BE ELIGIBLE FOR CONSIDERATION.

BASIC FUNCTION OF POSITION :

The incumbent reports to the Facility Manager and the Building Engineer Supervisor, working under their direction to determine work priorities. The incumbent is a primary point of contact for all routine, emergency and preventive maintenance work orders and requests for services and assures distribution to the appropriate shop for action. The incumbent is the customer service representative for the Facility Management section, communicating with personnel from all levels within the Embassy.

QUALIFICATIONS REQUIRED :

1. EDUCATION : Completion of secondary school is required.
2. EXPERIENCE : A minimum of two (2) years of office administrative/ clerical experience in a customer-service office is required.
3. LANGUAGE : Good working, Written/Speaking/Reading knowledge is required. French Level III : Good working, Written/Speaking/Reading knowledge is required. This will may be tested.

4. SKILLS AND ABILITIES : Must be a visionary, forward thinker, and quick understudy with an aptitude to learn so he/she can anticipate the needs of the office and those individuals he/she supports. Must have excellent interpersonal skills and be able to handle a large workload and multiple tasks simultaneously. Must be organized, methodical, decisive, and have professional telephone skills. Must have strong computer skills, able to use the Microsoft Office Software Suite (Word, Excel, Power Point, etc.). Must have good typing skills to write memos, populate spread sheets, and perform data entry. Ability to translate documents from host country language into English or English to host country language. Must have excellent filing skills to keep track of current and historical information, including documents that must be kept in the maintenance library. Must have a keen aptitude to work independently, have impeccable integrity, strong initiative, good judgment and must maintain confidentiality. This may be tested.

5. JOB KNOWLEDGE : Must have a good working knowledge of an active office environment ; be thoroughly familiar with reporting structures and the standard office hierarchy ; must know how to support multiple persons simultaneously including maintaining an adequate stock of office supplies ; must know basic math, capable of handling currency and working a balance sheet ; must know how to set up and maintain a filing system. Must be customer service oriented, able to handle difficult customers with tact.

HOW TO APPLY : Applicants must complete the following application process to be considered :
• Create an account on the Electronic Recruitment Application (ERA) Website at https://erajobs.state.gov/dos-era/bfa/vacancysearch/searchVacancies.hms
• Choose Announcement Number Ouaga-2024-016 Work Control Clerk and complete the online application.
• Upload any additional documentation that supports or addresses the requirements listed above (e.g. Copies of Attestations/Certificates of Work, degrees certificates, wok permits & SF 50 if applicable) into the Electronic Recruitment Application system. click on the "Apply to This Vacancy" to submit your application.
• For more information on how to apply, visit the Mission internet site : https://bf.usembassy.gov/jobs/

Required Documents : Please provide the required documentation listed below with your application :
All Applicants :
• Residency and/or Work Permit (If applicable)
• Completion of secondary school education
• Work Attestations/Certificates
• Other relevant documents
Eligible Family Member Applicants :
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

What to Expect Next : Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via telephone calls and email.
FOR FURTHER INFORMATION : Contact the Human Resources Office at 25 49 53 00.

Note :
• All applications must be for an open/advertised position.
• Only shortlisted applicants will be contacted by phone call or email.

EQUAL EMPLOYMENT OPPORTUNITY : The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.